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About
Support & Services
FAQs
Everything you need to know about EYELOVEYOU
General Terms
Are online terms different from in-store policies?
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What is your liability regarding delivery delays?
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What happens if an item I ordered is unavailable?
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Should I record the unboxing of my order?
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Orders
Can I update or cancel my order after it has been placed?
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Can you add prescription lenses to my frames / sunglasses?
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I have a doctor’s prescription, but I’m unsure of what it means.
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My purchase is a gift, can you gift wrap it?
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Are prices displayed inclusive of taxes?
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Shipping
How much does shipping cost?
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How much time will it take to ship my order?
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What happens if I miss my delivery?
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Returns & Exchanges
What are the pre-conditions for returns & exchanges?
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What is the process of returning my product?
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I received a damaged or incorrect product, what do I do?
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After Sales & Servicing
What is the warranty on my product?
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The product doesn’t fit properly or has become loose.
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